h999 Privacy Policy — Your Information Is Safe With Us

Introduction & Scope

h999 is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting personal information.

This privacy policy applies to the h999 website, mobile platform, and all related services. When you register, log in, play games, make financial transactions, or contact our customer support on h999, this policy governs the relationship between you and us.

By using our platform, you are considered to be aware of and to have agreed to the terms set out in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

What Information We Collect

h999 collects the following categories of personal information:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID or passport number (when identity verification is required)
• Copy of government-issued photo ID (as part of the Know Your Customer or KYC process)

2.2 Contact Information

• Email address
• Mobile number
• Home address

2.3 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay — for transaction verification)
• Deposit and withdrawal history
• Bonus and reward information

2.4 Technical & Usage Information

• IP address and device information
• Browser type and version
• Operating system
• Time and duration of access to the platform
• Information about which games or sections were used
• Gaming activity records

2.5 Communication Records

• Content of messages sent to customer support
• Live chat history
• Complaint and request details

How We Collect Information

h999 collects user information in the following ways:

3.1 Information You Provide Directly

Information you provide directly at the time of account registration, login, KYC verification, financial transactions, and when contacting customer support.

3.2 Automatically Collected Information

When you access the h999 platform, technical information is automatically collected through cookies, log files, and similar technologies.

3.3 Information Received from Third Parties

Limited information may be received from identity verification services or payment processors (such as bKash, Nagad, Rocket, Upay) for transaction confirmation purposes.

Purpose of Using Your Information

h999 uses your personal information only for the following legitimate purposes:

4.1 Account Management & Verification

Your information is used to create and manage your account, verify your identity, and verify your age (we only provide services to those aged 21 or above).

4.2 Service Delivery

Your information is used to provide gaming services, process financial transactions, manage bonuses and rewards, and ensure customer support.

4.3 Security & Fraud Prevention

Your information is used to protect accounts, prevent unauthorized access, detect fraud, and ensure the overall security of the platform.

4.4 Responsible Gaming

Your information may be used to monitor players' gaming patterns and provide necessary support related to responsible gaming.

4.5 Service Improvement

Your information may be used for analytical purposes to improve platform quality, resolve technical issues, and enhance your experience.

4.6 Communication

Your information is used to send important account notifications, transaction confirmations, policy change updates, and, with your permission, relevant offers.

Sharing & Disclosure of Information

h999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification services, and technical infrastructure management. These partners are contractually bound to protect the confidentiality of data.

5.2 Legal Obligations

Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user data may be transferred, though the terms of this policy will remain in effect.

5.4 With Your Consent

Information may be shared for other purposes after obtaining your explicit consent.

Data Storage & Security

6.1 Security Measures

h999 uses industry-standard SSL encryption technology to protect your data. Every transaction and piece of personal information is transmitted through secure channels. Our servers and databases are protected by strict access control measures.

6.2 Retention Period

Your data is retained for as long as your account remains active. Even after an account is closed or deactivated, data may be retained for a specific period due to legal and regulatory obligations. Once legal requirements are fulfilled, data is securely deleted.

6.3 Response to Data Breaches

In the event of a data breach, h999 will notify affected users as quickly as possible and take the necessary steps to address the situation.

6.4 Staff Access

Only authorized h999 staff who require access for their work are permitted to access personal data. All staff are required to comply with the privacy policy.

Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device. h999 uses cookies to maintain your login session, remember your preferred settings, and improve platform performance.

7.2 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as login sessions and security.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Monitor platform usage to help improve service quality.

7.3 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling cookies may cause some features of the h999 platform to not work properly.

Your Rights

As a user of h999, you have the following rights:

8.1 Right of Access

You have the right to know what information we hold about you. To make this request, contact our customer support.

8.2 Right to Rectification

You have the right to request correction of any inaccurate information we hold about you.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may be required to be retained for a specified period due to legal obligations.

8.4 Right to Withdraw Consent

If you have previously given consent for your information to be used for a specific purpose, you may withdraw that consent at any time.

8.5 Filing a Complaint

If you have any concerns about the privacy of your information, please contact us. We are committed to resolving your complaint in a timely manner.

Protection of Minors

h999 is operated for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified during the registration process, and if it becomes apparent that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If you become aware that a minor has registered on our platform, please notify our customer support immediately.

Third-Party Links

Payment providers associated with h999 (bKash, Nagad, Rocket, Upay) have their own privacy policies. When you use these services, their respective policies also apply. h999 is not responsible for the data protection practices of these third parties. We advise you to review the privacy policy of each relevant service.

Policy Changes

h999 reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will notify you at your registered email address and display a notice on the platform.

Continuing to use the platform after any changes will be considered as your agreement to the updated policy. We therefore advise you to review this policy periodically. The "Last Updated" date at the top of the page will be changed with each update.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Use the live chat option on the platform for 24/7 direct support
• Email: [email protected]
• Language: Support is available in both Bengali and English

Our customer support team is available seven days a week, twenty-four hours a day, at your service. We take every request seriously and strive to provide a resolution as quickly as possible.